The following is a list of the most frequently asked questions about Volunteer Princess Cruises. If you need further assistance or information that cannot be found on this site, please call our event planners at (865) 541-4556.
I want to make reservations for a cruise but do not have a credit/debit card. Can I still make reservations?
Yes. Our office is located at Volunteer Landing Marina and is typically open Monday-Friday from 9:00-4:30 PM. We recommend making an appointment, but you are also welcome to stop by to make a reservation and pay with cash.
Where do we park for the cruise?
Parking can be found in the far left end of the Ruth's Chris Parking lot. Please park in the spaces that are marked for "Gateway Offices" or "Gateway Visitors". If you are having problems finding a spot, please pull up to the Ruth's Chris entrance and speak with the Valet. Just tell them you are coming on the Volunteer Princess and he will be more than happy to direct you where to park.
Do not park in the Calhoun's/Riverboat spaces -- towing has occurred before. Overflow parking can be found at James White Fort (located at the top of the hill), at the Women's Basketball Hall of Fame or at Suntrust Bank. You can also park in the garage on White Avenue.
What is your cancellation/refund policy?
Volunteer Princess Cruises cancellation policy states that cancellations for normal public cruises must be made 72 hours in advance to receive a refund. This includes breakfast, brunch, lunch and dinner, but does not include special holiday cruises. Cancellations for special holiday cruises must be made at least one week in advance. Refunds will not be given if you cancel after the noted grace period. All cruises are subject to cancellation at the Captain's discretion for adverse weather or mechanical reasons. All public cruises require a minimum of 15 passengers to set sail. If a public cruise is cancelled due to a lack of reservations, your credit card will be issued a complete refund or we can reschedule you for one of our other cruises.
What is the dress attire?
For gentlemen, we recommend dressy casual attire such as nice slacks/khakis and a collared shirt. For women, dressy casual attire such as a dress/skirt and a nice blouse. You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from dark or dressy jeans to the more formal cocktail apparel. T-shirts, casual shorts, athletic shoes and flip-flops are discouraged.
We hope our guests experience the special atmosphere to its fullest. After all, a cruise aboard the luxurious Volunteer Princess is an opportunity to dress up!
What is Boarding Time?
This is the time that guests can begin boarding the yacht. Boarding Time is always 30 minutes prior to departure time, unless noted otherwise. Due to Coast Guard regulations, guests are not allowed to board the yacht before that designated time. The ship will leave the dock at Cruise Time. No boarding will be allowed once the ship has set sail.
What if it rains?
The Volunteer Princess will cruise in most weather conditions year round. The yacht has two fully-enclosed decks which are climate controlled, so weather will not affect your cruise. In case of severe weather conditions or upon the direction of the United States Coast Guard, the yacht will remain dockside until weather permits.
Is there pre-assigned seating?
Yes, all tables are assigned. As you board, our cruise coordinator will direct you to your assigned, private table.
How many people will I be seated with at our table?
The Volunteer Princess prides itself in providing each party their own private table. Under no circumstance will you be seated at the same table with someone you do not know.
Are children allowed on the cruise?
Of course! We do ask that adults accompany children at all times and perhaps bring games, etc. to occupy their time on board.
Where do I pick up my tickets?
Volunteer Princess Cruises does not issue tickets for public cruises. Once your reservation has been made, all you have to do is check in with the cruise coordinator upon boarding. Tangible tickets are not necessary. If you book a reservation online or over the phone, we will immediately input your information into our manifest for the specified date. Please note that we will need your credit card information in order to hold your reservation.
What is our cruise route?
The Volunteer Princess departs from Volunteer Landing Marina and heads downstream the Tennessee River. The Volunteer Princess offers exclusive views of downtown Knoxville's riverfront from every table. Various landmarks that can be seen on every cruise include the Sunsphere, Neyland Stadium, Thompson Boling Arena, the University of Tennessee, the beautiful multi million dollar homes in Sequoyah Hills and Loony Island. On cruises of three hours or more, Cherokee Country Club and Lakeshore park can be seen.
When does the season end?
The Volunteer Princess is able to cruise all year round. The Tennessee River does not freeze and is deep enough for us to navigate year round. Also, since both decks are totally enclosed and climate controlled, you will always be in the comfort of heat or air conditioning.
What size groups can you accommodate?
We can accommodate groups from 2-132. Please call our event planners if you have a date you are interested in.
Is the yacht handicap accessible?
Volunteer Princess Cruises can accommodate standard wheelchairs on the main deck of the yacht, however there is no elevator for access to the upper deck. Please indicate when making your reservation that you have handicap guests in your party.
What beverages are served on the cruise?
Soft drinks, beer, wine and liquor drinks are available for purchase onboard at our cash bar (we accept both cash and credit card). Water, tea and coffee are complimentary.
Do you offer vegetarian meals?
Yes. If you have any special dietary concerns, please notify us at the time of booking so that special arrangements can be made.
Is smoking allowed on the cruise?
Smoking is allowed on the outside areas of the lower deck only.
Does my ticket price include gratuity?
No, Volunteer Princess Cruises does not include gratuity in the ticket price. The standard gratuity is between 15-20%.
Does Volunteer Princess Cruises do anything special for anniversaries, birthdays, etc.?
The Volunteer Princess offers several packages that may include floral arrangements, appetizers and cocktails. Please call our office at 865.541.4556 or look at our packages online to inquire about and order any special occasion packages.
Can I bring a birthday cake onboard?
Typically, we do not allow guests to bring their own food onboard. For a celebration, you can order a cake through our own catering.
May I bring my own camera on board?
Guests are more than welcome to bring their own camera for personal pictures aboard the ship. In addition, you can choose to purchase a photo package while making reservations. Depending on the type of package you purchase, we will either email you your photo or deliver it to you in a frame at the end of your cruise.
What type of entertainment do you have?
For our public Starlight cruises, dance to the sounds of our DJ’s vast repertoire while taking in the beautiful sights and sounds of Knoxville, Tenn. Aboard one of our other public dinner cruises, our captain will play music from the pilot house. If you have any requests, please feel free to let him know!
Do you offer Gift Certificates?
Yes, you can purchase Gift Certificates online, here.